We don’t wait around

From April 2022 onwards, dispatch is faster than ever.

If you would like the quickest delivery experience, please choose BTCPay at checkout. Not only quicker delivery, but you’ll also receive a very generous 10% off at checkout (a temporary bonus to all our crypto users).

  Dispatch Times
  Payment Methods
Dispatch (in days)
Discount @ Checkout
  BTCPay (Bitcoin, Lightning Network, …) 0 – 5 10% OFF
  Bank Transfer 1 – 7 N/A
  Cash in Post 1 – 7 N/A

Please note: When we say days, we always mean working days (ie. Mon to Fri and not weekends or holidays).

Dispatch Pledge

Whenever we take longer to dispatch than the days stated above, we’ve broken our dispatch pledge (unless it was the customer’s fault).

If we break our pledge, we make up for it with extra freebies. Basically, buying off customers with ‘sorry freebies’ is how we like to roll when we mess up.

And you won’t need to remind us either, as we know every parcel we’re late with – the computer likes to remind us.

If 7 working days have passed since sending payment and you’ve still not had a dispatch email, please get in touch using our contact form – and select ‘High‘ priority please!

Common issues and misunderstandings affecting dispatch (in order of most common)
  1. Important emails being missed by customers
  2. Us being extremely busy or understaffed due to illness / injury, etc
  3. Parcelforce Express 24 and Express AM at checkout does not mean same day dispatch for you to receive tomorrow – those are just their service names