When will my order be dispatched?
If we have stock of everything we need, it’s not uncommon for us to dispatch on the same day your order comes in. But, if we need to work on preparing new products first, the dispatch of your order is inevitably going to take a bit longer. If things are also just reeeeeally busy, then we’re simply not going to be able to get everything out super quick…
Between 1 and 7 working days
Although we’ll aim to get your order on the way to you within 3 working days, we ask that you please allow us up to 7 working days. Our working days are Monday to Thursday, not including bank/public holidays. These dispatch allowance days are counted from the point your order is confirmed as paid on our system – not from when you place the order.
Regardless of the postage option you choose
We don’t dispatch orders on the Parcelforce services any quicker than we do on the standard Royal Mail services. When you choose your delivery option, you are paying for the speed and benefits of that particular delivery service – not our dispatch speed.
If we take longer than the working days stated above, we’ve broken our dispatch pledge and when this happens, we make up for it with freebies. Basically, buying off customers with ‘sorry freebies’ is how we like to roll when we mess up… and you won’t need to remind us either, as we know every parcel we’re late with – the computer likes to remind us.
However, if more than 7 working days have passed since sending payment and you’re worried about dispatch, you can get in touch using our contact form.
Common issues and misunderstandings
- Important emails being missed by customers – Orders can be held up on our system because there’s been a mistake made when sending a payment to us or we notice that there’s a mistake in your shipping address. We will always get in touch with you about issues, so please make sure to read every email from us!
- We are extremely busy or understaffed due to illness, etc. – Sometimes we just can’t help being delayed with dispatch times. We will normally post on our homepage/top banner if there’s a known issue effecting the dispatch of orders.
- Choosing ‘Parcelforce Express 24’ or ‘Express AM’ at checkout does not mean same day dispatch for you to receive tomorrow – those are just their service names! As mentioned above, we don’t prioritise orders by shipping method.