We use Parcelforce and Royal Mail for all orders

Parcelforce will give you options of:

📦 Deliver to your local Post Office®
📅 Change your delivery date
🏘️ Deliver to a trusted neighbour

You’ll also receive a 1 hour delivery window on the day of delivery


All delivery aims are just the estimations from the couriers, sometimes they are later and sometimes they are earlier. Please also note that these aims have nothing to do with our own dispatch times, which you can find here.

UNITED KINGDOM

 Royal Mail Small Packages (Spores, supplies..)
   
 Shipping Option Delivery Aim
Price
 Royal Mail 48 – No compensation or tracking 2 – 3 Days £2.00
 Royal Mail 24 – No compensation or tracking 1 – 2 Days £3.00
 Royal Mail 1st Class Signed For – Compensation, no tracking 1 – 2 Days £4.00
 Royal Mail Parcels (Grow kits, substrates..)
   
 Royal Mail 48 – No compensation or tracking 2 – 3 Days £4.00
 Royal Mail 1st Class Signed For – Compensation, no tracking 1 – 2 Days £6.00
 Parcelforce (any order size)
   
 Express 24 1 Day £8.00
 Express AM 1 Day (by 12pm) £12.00
These are delivery times only and do not include our dispatch time.

No compensation is available from Royal Mail for items sent on the 48 or 24 service.
There is nothing we can do
in the event that your package is not delivered safely to you.
We advise you to choose the Signed For or Parcelforce services.


 

ISLANDS, SCOTTISH HIGHLANDS AND NORTHERN IRELAND

The same Royal Mail services as detailed above will be available but delivery times will vary depending on your postcode.

The DPD delivery options available to these locations are as follows:

Location Delivery Aim
Price
Channel Islands 2 – 3 Days £19.95
Isle of Man 2 – 3 Days £16.95
Isles of Scilly 2 – 3 Days £18.95
Isle of Wight 2 – 3 Days £14.95
Northern Ireland 2 – 3 Days £15.95
Scottish Highlands/Islands 2 – 3 Days £16.95
These are delivery times only and do not include our dispatch time.
The specific options available to you at checkout will depend on the weight of your parcel.

Delivery times are estimations provided to us by the courier.
All estimated times are in business days (Monday to Friday) and do not include weekends or holidays.



IRELAND (REPUBLIC OF)

Shipping Option Delivery Aim
Price
Royal Mail Tracked & Signed (Small packages) 3 – 5 Days £9.95
Royal Mail Tracked & Signed (Parcels) 3 – 5 Days £15.95
DPD – Tracking, SMS/Email updates, In-Flight delivery options 2 – 3 Days £17.95
These are delivery times only and do not include our dispatch time.
The specific options available to you at checkout will depend on the weight of your parcel.

Delivery times are estimations provided to us by the courier.
All estimated times are in business days (Monday to Friday) and do not include weekends or holidays.



EUROPE

Shipping Option Delivery Aim
Price
Royal Mail Standard – No compensation or tracking* 4 – 7 Days £9.95
Royal Mail Tracked / Signed** 3 – 5 Days £14.95

These are delivery times only and do not include our dispatch time.

Delivery times are estimations provided to us by the courier.
All estimated times are in business days (Monday to Friday) and do not include weekends or holidays.

*No compensation is available from Royal Mail for items sent on the Standard service – we do not receive any tracking number for this service and there is nothing we can do in the event that your package is not delivered.
We advise you to choose the Tracked / Signed services.

**A fully Tracked and Signed service is provided for most countries within Europe. There are some countries in which only a Tracked service is available.



REST OF THE WORLD

Shipping Option
Delivery Aim
Price
Royal Mail Standard – No compensation or tracking* 6 – 10 Days £12.95
Royal Mail Tracked / Signed** 5 – 7 Days £17.95

These are delivery times only and do not include our dispatch time.

Delivery times are estimations provided to us by the courier.
All estimated times are in business days (Monday to Friday) and do not include weekends or holidays.

*No compensation is available from Royal Mail for items sent on the Standard service – we do not receive any tracking number for this service, so there is nothing we can do in the event that your package is not delivered.
We advise you to choose the Tracked / Signed services.

**A fully Tracked and Signed service is provided for most countries around the world – But there are some countries in which only a Tracked service or only a Signed service is available.



PLEASE NOTE

If an incorrect or incomplete shipping address has been provided by you when you placed your order, or you do not collect your parcel in time from your delivery office and your parcel is returned to us – we will not send your order out to you again free of charge. You will be asked to pay the shipping cost for re-sending your order.

Customers are responsible for knowing the laws of their country before placing an order. If your order is not accepted through customs in your country and is detained, we will not issue a refund or send your order again free of charge.

The costs of any import taxes or customs charges that may be applied to orders when they arrive in their country of destination is the responsibility of the customer.



*ROYAL MAIL INTERNATIONAL DELIVERY TIMES

Although rare, there are times when delays can be experienced to international deliveries (i.e. delivery outside the UK).

Information from the Royal Mail website regarding delivery expectations;

Applies to International Signed, Tracked or Tracked and Signed services

  • For delivery in Europe
    We aim to deliver within 3 – 5 working days.
    If the item hasn’t been delivered by the due date plus 20 working days (25 working days in total) the sender might be able to claim for compensation.

  • For delivery in the Rest of the World
    We aim to deliver within 5 – 7 working days.
    If the item hasn’t been delivered by the due date plus 25 working days (32 working days in total) the sender might be able to claim for compensation.

If the total number of working days as detailed above have passed since dispatch and you have not received the order, get in touch.
Please do not email us before the 25 or 32 working days have passed, as we cannot submit a claim until the item is considered as lost by Royal Mail. There is nothing we can do before this.

Thank you