Our Refund Policy
Before an order is dispatched
If you change your mind and wish to cancel your order before we send it out, you should login to your Cylocybe account and click the ‘Request Refund’ button next to the order. We will refund using the method you originally used to pay for the order and deduct any applicable fees which are detailed below:
Our grow kit and spawn products are made fresh to order throughout the week, so if your order contains any of these products and you are cancelling the order any more than 48 hours since you paid for it, we will deduct 20% of the total cost of these products from your refund. We begin preparation and production of products very quickly and cancellations after 48 hours often result in us having to dispose of products which is a waste of our time, material costs, steriliser space etc.
Refund to a UK Bank Account
£2 deduction from your refund to cover our business banking transfer fee.
Refund to a Bank Account outside of the UK
£17 deduction from your refund to cover our business banking international transfer fee.
£7 deduction from your refund to cover the postage cost of sending with Guaranteed Special Delivery.
This is the only Royal Mail service which insures monetary contents.
Refunds after an order is dispatched
We do not offer refunds on orders after they have been sent out to you.
If there is an issue that we cover in our replacements policy, we will offer you a replacement or a voucher for use on our website depending on the circumstance and at our own discretion.
Refunds on shipping costs
We will not refund the shipping cost paid on any order if the courier is delayed in delivering the package to you.
How we refund Cryptocurrency payments
You will be refunded using GBP as the base currency for the total price of the order, converted into Bitcoin or whichever cryptocurrency you used to pay, at the current conversion rate at the time of the refund.
We do this to ensure that the same GBP amount you pay at the time of ordering is returned to you. Due to the volatility of cryptocurrencies, we do not refund at the rate in force at the time of purchase, to protect both you and us from any big fluctuations in the crypto rates (they can sky rocket and drop regularly).
This can mean that you receive more or less crypto than what was paid at the time of the order transaction, however the equivalent GBP value of what you paid for your order will always be the same.
We reserve the right to change this policy at any time.