Shipping and Dispatch
EVERYTHING YOU NEED TO KNOW ABOUT HOW AND WHEN WE SHIP ORDERS
1. Dispatch Information
1.1 Dispatch Timeline
We aim to dispatch your order within 0-5 working days after confirming your payment (we will notify you of this confirmation via email). Our standard working days are Monday to Thursday, excluding bank and public holidays.
1.2 Tracking Your Order
If you’d like to check how many working days have passed since your payment was confirmed, you can find this information in the ‘Your Orders’ section of your Cylocybe account. You can even click on the number to see a detailed breakdown of the days.
1.3 Dispatch Pledge
If we exceed the stated working days for dispatch, we consider this a breach of our dispatch pledge. In such cases, we compensate with freebies as a gesture of goodwill. Rest assured, we track every parcel and will proactively address any delays without requiring reminders from you.
1.4 Contacting Us About Dispatch
If we have exceeded the dispatch target of 0-5 working days after confirming your payment and you’re concerned about dispatch, please contact us using our contact form.
2. UK Parcels
2.1 Parcelforce Delivery
We use Parcelforce to send UK parcels. Once your order is dispatched, Parcelforce will send the tracking information via email. If you won’t be home on the delivery day, you can choose from the following options:
- 📦 Deliver to your local Post Office®
- 📅 Change your delivery date
- 🏘️ Deliver to a trusted neighbour
You’ll also receive a one-hour delivery window on the day of delivery.
Please note: Selecting Parcelforce as your delivery option does not mean your order will be dispatched faster than customers who choose more budget-friendly options. All parcels are sent in line with our standard dispatch time-frame. Parcelforce is simply the delivery service we use once your order has been processed and dispatched.
2.2 Royal Mail Delivery
Smaller UK orders are sent via Royal Mail, with your choice of Tracked 24 or 48. Please note that Royal Mail’s delivery aims of 1-3 days (after dispatch) are not guaranteed. Additionally, selecting Tracked 24 or 48 does not mean your parcel will be delivered within 24 or 48 hours. These are the names of the shipping options provided by Royal Mail, and your parcel will be sent using the chosen service once we have processed and dispatched your order in line with our standard dispatch time-frame.
3. International Shipping
3.1 Shipping Options
Various international shipping options will be displayed at checkout. Customers are responsible for understanding the laws of their country before placing an order. If your order is rejected by customs in your country, we will not issue a refund or resend your order free of charge.
3.2 Import Taxes and Customs Charges
Any import taxes or customs charges applied to orders upon arrival in the destination country are the responsibility of the customer.
4. Common Issues and Misunderstandings
4.1 Missed Emails
Orders may be delayed if there are issues with payment or shipping address details. We will always contact you to resolve such matters, so please ensure you read every email from us carefully.
4.2 Busy Periods or Staff Shortages
Occasionally, delays in dispatch times are unavoidable due to high demand or staff shortages. We will typically post a notice on our homepage or top banner if there is a known issue affecting order dispatch.
4.3 Parcelforce and Royal Mail Misunderstandings
If you select Parcelforce or Royal Mail Tracked 24/48 as your delivery option, please note that this choice only applies to the delivery service used after your order has been processed and dispatched. Neither service expedites the dispatch process itself. All orders are dispatched in line with our standard dispatch time-frame, regardless of the delivery service selected.
5. Important Notes
5.1 Incorrect Shipping Addresses
If an incorrect or incomplete shipping address is provided by the customer, or if you fail to arrange a re-delivery after unsuccessful delivery attempts by the courier and your parcel is returned to us, we will not resend your order free of charge. You will be required to cover the shipping cost for re-sending your order.
Last updated on 7th January, 2025