Privacy Policy
PLEASE CAREFULLY REVIEW THE TERMS OF THIS POLICY BEFORE USING OUR WEBSITE
1. Introduction
1.1 Welcome to the Mylocybe Privacy Policy
Mylocybe (trading as Cylocybe) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit any of our websites (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1.2 Our Website
Our website is accessible at https://cylocybe.co.uk/
In this policy, the terms “our website” and “site” refer to the aforementioned website.
2. Important Information and Who We Are
2.1 Purpose of This Privacy Policy
This privacy policy aims to give you information on how Mylocybe collects and processes your personal data through your use of our websites, including any data you may provide through our websites when you sign up to our newsletter, purchase a product, or enter a competition.
2.2 Age Restrictions
Our website is not intended for those aged under 18, and we do not knowingly collect data relating to those aged under 18.
2.3 Controller
Mylocybe is the controller and responsible for your personal data (collectively referred to as “Company”, “we”, “us” or “our” in this privacy policy).
2.4 Contact Details
If you have any questions about this privacy policy, please use our contact form at https://cylocybe.co.uk/contact-us
2.5 Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2.6 Changes to the Privacy Policy
We keep our privacy policy under regular review. This version was last updated on the date noted at the foot of these terms.
2.7 Your Duty to Inform Us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.8 Third-Party Links
Our websites may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
3. The Data We Collect About You
3.1 Types of Personal Data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: Includes first name, last name, username, title, and date of birth.
- Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: Includes bank account and payment card details.
- Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and other technology on the devices you use to access this website.
- Profile Data: Includes your username and password, purchases or orders made by you, and your preferences.
- Usage Data: Includes information about how you use our website, products, and services.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3.2 Aggregated Data
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
3.3 Special Categories of Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious beliefs, or health). Nor do we collect any information about criminal convictions and offences.
3.4 If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
4. How Is Your Personal Data Collected?
4.1 Direct Interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Apply for our products or services.
- Create an account on our website.
- Subscribe to our service or publications.
- Request marketing to be sent to you.
- Enter a competition, promotion, or survey.
- Give us feedback or contact us.
4.2 Automated Technologies
As you interact with our websites, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
4.3 Third Parties or Publicly Available Sources
We may receive personal data about you from various third parties and public sources, including:
- Technical Data from analytics providers such as Google.
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
- Identity and Contact Data from publicly available sources such as Companies House.
5. How We Use Your Personal Data
5.1 Lawful Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To perform a contract with you.
- For our legitimate interests (or those of a third party).
- To comply with a legal obligation.
5.2 Purposes for Which We Will Use Your Personal Data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| To process and deliver your order including: (a) Manage payments, fees, and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition, or complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
5.3 Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can opt out of receiving marketing messages at any time by contacting us or using the opt-out links in our communications.
6. Data Security
6.1 Security Measures
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Your Legal Rights
7.1 Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request the transfer of your personal data.
- Withdraw consent at any time.
7.2 Exercising Your Rights
If you wish to exercise any of these rights, please contact us.
8. Glossary
8.1 Lawful Basis
Legitimate Interest: The interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
Performance of Contract: Processing your data where it is necessary for the performance of a contract to which you are a party.
Comply with a Legal Obligation: Processing your personal data where it is necessary for compliance with a legal obligation.
8.2 Third Parties
Internal Third Parties: Other companies in the Mylocybe group who provide IT and system administration services.
External Third Parties: Service providers, professional advisers, and regulators who require reporting of processing activities in certain circumstances.
Last updated on 7th January, 2025