Contact Us

If you need help, feel free to contact us directly at:

Email: support@cylocybe.co.uk

Before You Email

To help us respond to your query as quickly as possible, please include the following in your email:

• Order Number – Include it clearly in the subject line (e.g., “Order #12345 – Urgent Shipping Issue”).
• Urgency Level – Let us know how critical the issue is (e.g., Low, Normal, Urgent).
• Clear Description – Describe your issue or question as clearly and briefly as possible.
• Attachments – If applicable, include photos or screenshots that help us understand the problem.

We aim to respond to all emails within 1-2 business days. For order-related inquiries, including your details upfront helps us get back to you faster.